orin23 Platform Privacy Notice

This page describes what we collect when you use orin23 and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and provide customer support. We store your data securely and do not share it with third parties except where required by law or to process your payments.

Our privacy practices comply with Indonesian data protection standards. We are transparent about what we collect, why we collect it, and how long we retain it. If you have questions about your data or how we handle it, our support team can explain in detail. You have rights over your data, including the right to request access, correction, or deletion.

This notice covers all orin23 services—our website, mobile app, live-dealer tables, slot games, and sportsbook. It applies whether you access orin23 from Jakarta, Surabaya, Bandung, Medan, Semarang, or anywhere else in a supported jurisdiction.

What We Collect on orin23

We collect information in several categories. First, we collect account information—your email address, phone number, and password. We use this to create and secure your account. Second, we collect identity information—your full name, date of birth, government-issued ID number, and a photo of your ID and a selfie. We use this to verify your identity before processing withdrawals, as required by law.

Third, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer through mobile banking, local payment, online payment, or e-wallet, we record the transaction details—the amount, date, and payment method. We do not store your full payment credentials; payment processors handle that securely. Fourth, we collect gaming information—your bets, game history, account balance, and withdrawal requests. We use this to manage your account and provide customer support.

Fifth, we collect technical information. When you use orin23, we log your IP address, device type, browser, and the pages you visit. We use this to detect fraud, improve our platform, and troubleshoot technical issues. Sixth, we may collect communication information if you contact our support team—your messages, emails, or chat logs. We keep these to resolve your issue and improve our support quality.

How We Use Your Data on orin23

We use your data for specific purposes. We use account information to create your account, authenticate your login, and manage your account settings. We use identity information to verify you are who you claim to be before processing withdrawals. This is a legal requirement in Indonesia and protects both you and orin23 from fraud.

We use payment information to process your deposits and withdrawals, reconcile transactions, and detect fraud. We use gaming information to manage your account balance, track your bets, and provide customer support. We use technical information to detect unauthorized access, prevent fraud, and improve our platform's performance and security.

We use communication information to respond to your support requests, resolve issues, and improve our support processes. We may also use your data to comply with legal obligations—for example, if a court orders us to provide information about your account, we will comply.

How Long We Keep Your Data

We retain your data only as long as necessary. Account information is kept for as long as your account is active. If you close your account, we retain your data for a period required by law—typically several years—to comply with financial and anti-fraud regulations. Identity information is retained for the same period. Payment records are kept for accounting and audit purposes, typically five to seven years.

Gaming information is retained for as long as your account is active and for a period afterward to resolve disputes or support requests. Technical logs are typically retained for 90 days unless we need them for fraud investigation or legal compliance. Communication records are kept for as long as necessary to resolve your issue and then archived for a reasonable period.

If you request deletion of your data, we will delete it where legally permitted. However, we may retain certain information if required by law or to resolve outstanding disputes.

Third Parties and Data Sharing

We do not share your data with third parties except where necessary. We share payment information with payment processors—the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers. These processors need your payment details to complete transactions. They are bound by confidentiality agreements and use your data only to process payments.

We may share data with law enforcement if required by a court order or legal process. We may also share data with fraud-prevention services to detect and prevent unauthorized access. We do not share your data with advertisers, data brokers, or marketing companies. We do not sell your data.

Our servers may be located outside Indonesia. If your data is transferred outside Indonesia, it remains protected by the same security standards we apply domestically. We ensure any international transfers comply with Indonesian data protection law.

Your Rights Regarding Your Data

You have rights over your data. You have the right to access your data—you can request a copy of all information we hold about you. You have the right to correct inaccurate data—if your name or contact information is wrong, we will update it. You have the right to request deletion of your data, subject to legal retention requirements.

You have the right to object to certain uses of your data. For example, if we use your data for fraud detection and you believe it is inaccurate, you can object. You have the right to data portability—you can request your data in a standard format so you can transfer it elsewhere if you choose.

To exercise any of these rights, contact our support team. We will respond to your request within a reasonable timeframe, typically within 30 days. If you believe we have mishandled your data, you can file a complaint with the relevant Indonesian data protection authority.

Cookies and Tracking

We use cookies to improve your experience on orin23. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and track how you use our platform. We use session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until you delete them.

We use cookies to remember your language preference, your login status, and your gaming history. We also use analytics cookies to understand how players use orin23—which games are popular, which payment methods are preferred, and where players encounter problems. This helps us improve our platform.

You can control cookies through your browser settings. Most browsers allow you to disable cookies or delete them manually. However, disabling cookies may affect your experience on orin23—for example, you may need to log in each time you visit.

Security Practices on orin23

We protect your data with industry-standard security measures. Your login credentials are encrypted using strong encryption protocols. Your account is protected by authentication systems that detect unauthorized access attempts. We use firewalls and intrusion-detection systems to protect our servers from attacks.

We require identity verification before processing withdrawals. This prevents unauthorized withdrawals and protects your account. We monitor account activity for suspicious patterns—unusual login locations, rapid transactions, or large withdrawals. If we detect suspicious activity, we may freeze your account temporarily and contact you to verify.

Our staff access your data only when necessary to provide support or comply with legal obligations. Staff are trained in data protection and bound by confidentiality agreements. We conduct regular security audits to identify and fix vulnerabilities.

Your data security is our responsibility. We invest in encryption, monitoring, and staff training to keep your information protected.

Contact Us About Privacy

If you have questions about our privacy practices, how we handle your data, or your rights, contact our support team. We are available around the clock through live chat, email, or phone. We respond in English and Indonesian. Our team can explain our privacy practices in detail and help you exercise your rights.

If you believe we have violated your privacy or mishandled your data, you can file a complaint with us first. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you can escalate your complaint to the relevant Indonesian data protection authority.

Our services are available only where local law permits. This privacy notice applies to all users of orin23 in supported jurisdictions, including players in Jakarta, Surabaya, Bandung, Medan, and Semarang. We comply with Indonesian data protection law and the privacy regulations of the jurisdictions where we operate.